FAQs

Metior Hub FAQs

Find the answers to your questions

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General FAQs

General

What is Metior Hub?

Metior Hub is a cutting-edge compliance management platform designed to cater to the evolving requirements of compliance consultants operating within the UK’s Financial Conduct Authority (FCA) regulated financial services industry.

How does Metior Hub address the challenges faced by compliance consultants?

Metior Hub offers a unique blend of flexibility and customisation, combining the advantages of off-the-shelf solutions with the adaptability of custom-built systems. It automates labour-intensive manual processes, simplifying compliance tasks and enhancing efficiency.

What benefits does Metior Hub provide for compliance consultants?

Metior Hub streamlines compliance processes, improves accuracy, and reduces operational costs. It ensures easy tracking and evidence of continuous compliance activities, boosting stakeholder confidence in your firm’s control over regulatory requirements.

What sets Metior Hub apart from other compliance management software?

Unlike traditional software, Metior Hub is highly flexible, allowing you to configure, customise, and standardise modules to suit your specific needs and those of your clients. Moreover, adding new modules incurs no development costs, only a nominal once-off service fee, making it a cost-effective choice.

How does Metior Hub adapt to regulatory changes?

Metior Hub is designed to accommodate the dynamic nature of the financial industry’s regulations. The platform is equipped to incorporate updates and changes seamlessly, ensuring that your compliance practices stay up to date.

Is Metior Hub user-friendly for both consultants and clients?

Absolutely, Metior Hub is designed with a user-friendly interface to ensure ease of use for compliance consultants and their clients. Intuitive features make it accessible to professionals of varying tech backgrounds.

Is client data secure?

Yes. Metior Hub is securely hosted by a global leader in data centre provisioning. It is protected using world-class security measures and SSL encryption, including network and system security. Application-level authentication includes alphanumeric user password validation with automatic account locking and user session logging.

Is Metior Hub only sold to consultants?

Yes.

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Product FAQs

Product

How does one get started with Metior Hub?

To get started with Metior Hub, simply reach out to our team through our website or contact details. We’ll provide you with a personalised demonstration and guide you through the onboarding process.

Can customised modules be created?

Definitely, Metior Hub’s flexibility allows for the creation of custom modules to align with your unique requirements. Our team can work with you to develop modules that cater to your consultancy’s specific compliance needs.

How long does it take to implement Metior Hub?

It generally takes between 3 to 6 months to fully implement and onboard new clients to Metior Hub, but this varies from client to client.

How does pricing work?

There is a once-off cost per module + a monthly subscription per module/per client you serve.

Module customisation will be quoted on a case-by-case basis. We offer very affordable rates by sharing this cost with you because we believe that any new development adds further value to Metior Hub.

New modules needed? There is no development cost. There is a nominal once-off service fee, and the new modules are simply added to your Monthly Subscription Fee. It’s a win-win.

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Functionality FAQs

Functionality

Can Metior Hub be integrated with existing systems?

Yes, Metior Hub is designed with integration capabilities in mind. It can be integrated with your existing tools and systems, enabling a smoother transition and enhancing the overall workflow.

Can Metior Hub support branding/white labelling?

Yes, Metior Hub is very flexible. You can make the platform your own with our customisation functionality – add your own branding with company or product name; logo; module names; and colour palette. Something an off-the-shelf product can’t do. Take this to the next level with branded customised reports, new functionality or features, and new workflows.

Can data be aggregated across all clients at consultant level?

Yes, Metior Hub integrates and aggregates all client compliance tasks and activities, with dashboards and analytics.

It also provides centralised progress and compliance level oversight at management, consultant and team level through traffic lighting (RAG), dashboards, and charts, allowing you to manage, track and evidence client compliance programs.

Does Metior Hub cater for different types of users (user profiles) to ensure they only have access to what they're supposed to?

Yes, with Metior Hub you can configure module access – by individual client, at team or user level – to control which modules and functionality your clients and users have access to.

You can also assign user rights such as Executive, Administrator, Supervisor, or Individual, so that the system automatically limits access to functionality and data, segregates duties and ensures confidentiality.

Can the main page be used to display company insights e.g. blog posts, to promote brand communication?

Yes, you can add RSS feeds to the user dashboards to showcase communication and promote your brand.

How are users notified or reminded of tasks, activities or follow-up actions?

Dashboards at an aggregate and user level provide real-time, system-wide insights into the status of tasks, compliance programs and upcoming calendar events, ensuring you’re in control.

At a module level, operational dashboards alert users to the status of compliance reviews, employee submissions, and document updates so that users know what tasks they need to tackle.

Automated email notifications are sent to alert users, supervisors or teams of upcoming, overdue or completed tasks, and to notify relevant administrators and teams of system changes to users, teams or access to modules, improving communication.

What analytics is available?

Analytics is available across all modules, assisting consultants and client administrators to identify issues and implement remedial action if necessary. Selection criteria let administrators filter the data they wish to analyse, view results online, or export to Excel.

A history of any changes made to client or user profiles is also available, providing senior management with an audit of all material system changes, and peace of mind.

Can questionnaires be captured into Metior Hub?

Yes, with Metior Hub you enjoy autonomy, flexibility and control over your own questionnaires. Easily create master question lists to replace complex spreadsheets and documents. Plus build monthly, quarterly, or annual reviews based on master question lists, with updates available to clients and users immediately.

You can also:

  • Set client profile attributes e.g., Financial Conduct Authority (FCA); SEC; NFA. Automatically link client-specific questionnaires based on profiles, ensuring the right content gets to the right client.

  • Empower administrators to manage content dynamically, creating client-specific questionnaires based on profile attributes, with updates available to clients and users immediately.

How many clients & users can Metior Hub support?

There is no limit to the number of clients or users you can add onto the Metior Hub platform.

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Support FAQs

Support

Is technical support available for Metior Hub users?

Yes, we offer comprehensive technical support to guide you through any challenges you might face during the onboarding process, with our support team dedicated to ensuring a seamless experience for all users.

Thereafter the Service Desk provides a single point of contact for any technical or system related issues. Queries are handled by your initial project team.

Clients can log service requests at any time, which will be attended to during normal business hours*.

*08h30 and 17h00, British Standard Time, on a Business Day (any day other than a Saturday, Sunday or official bank holiday in the United Kingdom)