The sales journey
Once an enquiry has been received, you will be contacted to set up a no-obligation consultation – either online or in person (location dependent). During the meeting, we’ll get to know one another and ensure Metior Hub is a good fit for your business. If it is, we follow up with a no-obligation demonstration. If this goes well, we move to:
Scoping & Proposal
We meet to scope the project. You can choose to include key members of your client, consulting and service teams. Brief us on how you’d like to use Metior Hub (modules); which market(s) you serve; the size of your client base; and your future technology plans.
Based on the information gathered, we draw up a proposal that includes:
- The existing modules you need and any customisation (if required)
- Any new modules required
- Implementation and training
- A project outline and timeframe
- Pricing
If you accept our proposal, we move onto the last stage.
Implementation
You meet the Metior Hub team who will help you get set up: Relationship Manager, Business Analyst, Solutions & Data Architect (if customising), Developer (if customising).
We work with your subject matter experts (SMEs) to configure the modules and load your content.
Your Administrator(s) and ‘super users’ are trained to take control of your own environment.
Support & Service Desk
It is our intention to build loyal, long-lasting relationships with our clients. We know that your success is tied to ours, which is why we do everything to make sure that you get excellent service, always.
Metior Hub provides a single point of contact for any technical or system related issue. Queries are handled by your initial project team.
The Service Desk provides a single point of contact for any technical or system related issues. Clients can log service requests at any time, which will be attended to during normal business hours*.
*08h30 and 17h00, British Standard Time, on a Business Day (any day other than a Saturday, Sunday or official bank holiday in the United Kingdom).